Ecovoy Terms of Service

Last updated: December 23, 2024

Acceptance of Terms

By accessing and using our website, you agree to comply with and be bound by the following terms and conditions. If you do not agree with these terms, please do not use our services.

Changes to Terms

Ecovoy reserves the right to modify these Terms and Conditions at any time. The most recent version will always be available on our website, and changes will take effect after user notification.

3. Acceptable Use

You agree to use the site only for lawful purposes and in accordance with the Terms of Service...

2. Services Offered

• Recharge and Bill Payment: Allows you to top up mobile credits and pay utility bills.
• Reservation: Provides the possibility to book products and services related to travel and other needs.
• Money Transfer: Facilitates the transfer of funds between accounts and individuals.

3. User Responsibilities

You agree to use our services only for lawful purposes and in accordance with all applicable laws and regulations. It is your responsibility to provide accurate and up-to-date information when using our services.

4. Payment and Fees

Applicable fees for the services will be provided at the time of the transaction. All payments must be made as indicated in the checkout process. We reserve the right to change our fees and payment policies at any time.

5. Cancellation and Refund Policy

Cancellation and refund terms vary depending on the service contracted. Below are the general policies applicable to our services:

Recharge and Bill Payments: Refunds are not allowed after the transaction is confirmed, except in cases of technical error or incorrect charge.If you identify an error in the transaction, contact us immediately so we can investigate and correct the issue.

Reservation:

• Cancellation: If you need to cancel a reservation, the cancellation policies will be specified at the time of booking. Generally, you can cancel your reservation in advance to avoid cancellation fees. The deadline and cancellation fees vary depending on the service provider and the type of reservation.

• Changes: changes to existing reservations, contact us as soon as possible.Changes may be subject to availability and may incur additional fees.

• Common Issues
• If there is an error with your reservation due to a technical issue or processing error, contact us immediately. We will do our best to correct the situation and offer an appropriate solution.
• If the reserved service is not available at the requested date and time, we will try to offer an alternative or a full refund. The availability of alternatives will depend on the specific situation and service provider.
• If you are dissatisfied with the quality of the service provided, contact us to discuss your concerns.Depending on the situation, we may offer a partial or full refund, or an alternative compensation.
• In rare cases, the service provider may cancel the reservation.If this happens, we will contact you to offer an alternative or a full refund.

Flight Loss

If you miss a flight due to delay or any other issue related to your reservation, contact the airline or service provider as soon as possible. Compensation and refund policies for missed flights vary by airline and specific circumstances.

Ecovoy is not responsible for refunds or compensation for flight tickets that were not linked or booked directly through our platform. All claims must be made directly with the airline or responsible service provider.

If you miss a flight, most airlines offer the possibility to change the flight to a new date, subject to availability and additional fees. Contact the airline directly to discuss your options.

In some cases, you may be entitled to additional compensation depending on the reasons for the flight loss and the airline’s policies. Check the airline’s compensation policy for more information.

If you encounter issues with your flight booking, such as booking errors or technical problems, contact us immediately. We will do our best to help resolve the issue and guide you on the next steps.

Hotel Reservation

Cancellation

Cancellation policies vary according to the hotel and the type of rate booked.Some rates may be non-refundable. Check the specific cancellation conditions at the time of booking. Cancellations made after the specified deadline may incur fees.

Changes

Changes to hotel reservations are subject to availability and may include additional fees.Contact us to request changes.

Common Issues

In case of issues such as duplicate bookings, date errors, or discrepancies in room conditions, contact us immediately for assistance.

Limited Liability

Ecovoy is not responsible for refunds for hotel reservations made outside of our platform.

Bus Reservation

Cancellation

Bus ticket cancellations are allowed according to the operator’s policies.Generally, cancellations must be made within the specified minimum notice period to avoid fees.

Changes

Changes to bus tickets, such as date or time changes, may be subject to availability and additional fees.Check the specific conditions at the time of booking.

Common Issues

If there are issues such as missing the bus due to delays or booking errors, contact us for assistance.However, refunds or compensation are limited by the bus operator’s policies.

Limited Liability

Ecovoy is not responsible for refunds for bus tickets not linked or purchased directly through other channels.

Utility Payment

Payment Error

Utility bill payments are processed immediately and are non-refundable. If an error occurs, such as payment to the wrong account, contact us immediately for assistance. While we will do our best to correct the error, we do not guarantee a refund or correction if the payment has already been processed.

Common Issues

Technical errors during payment should be reported immediately. Our support team will investigate the issue and provide guidance on the next steps.

Limited Liability

Ecovoy is not responsible for additional charges or service interruptions caused by delays or failures in utility payments, especially if the payment was not made through our platform.

Money Transfer

Transfers are irreversible and cannot be canceled or refunded once processed.If you identify an issue with the transaction, contact us so we can investigate and attempt to resolve the situation if possible.

Service Availability

Availability

Ecovoy services are subject to availability and may be affected by factors beyond our control, such as system maintenance, third-party disruptions, or other technical limitations.

No Guarantee of Uninterrupted Service

Ecovoy does not guarantee that its services will be available uninterrupted or error-free.We take all possible measures to minimize disruptions but do not assume responsibility for periods of downtime.

Common Issues

In case of service unavailability, contact us so we can provide assistance and guidance. We will work to resolve issues as quickly as possible.

Data Storage

We store data necessary for the processing of transactions and compliance with legal obligations. We do not retain personal data longer than necessary for these purposes.

Transactions

• Transaction Security: All transactions conducted through Ecovoy are protected by appropriate security measures. However, the user is responsible for ensuring that their payment information is kept secure and for immediately notifying any suspicious activity.
• Transaction Errors: If you notice an error in a transaction, contact our customer support immediately for assistance. Errors must be reported within a reasonable timeframe to be investigated and corrected, if applicable.
• Transaction Reversal: Transactions are generally not reversible after confirmation, except in specific cases such as fraud or duly proven technical errors.

Service Availability

• Availability: Ecovoy services are subject to availability and may be affected by factors beyond our control, such as system maintenance, third-party interruptions, or other technical limitations.
• No Warranty of Uninterrupted Service: Ecovoy does not guarantee that its services will be available uninterrupted or error-free. We take all possible measures to minimize interruptions, but we are not responsible for periods of downtime.
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Tracking and Monitoring

• Transaction Tracking: Ecovoy offers tools to track and monitor the status of your transactions. Tracking is provided as an additional service and is subject to technological limitations.
• Tracking Limitations: While we strive to provide accurate information about the status of transactions, Ecovoy does not guarantee the accuracy or timeliness of tracking updates provided by third-party systems.

Data Limits

• Data Usage: Ecovoy services may involve the use of personal data, such as payment information, to process transactions. By using our services, you agree to our data usage policy as described in our Privacy Policy.
• Data Limitation: Ecovoy may impose data limits for the use of certain services, such as daily, weekly, or monthly transaction limits, to protect the security and integrity of the systems.
• Data Security: All data collected and stored by Ecovoy is handled according to best practices for data security. However, the user is responsible for keeping their login information and other access credentials secure.

6. Transaction History

The transaction history made through Ecovoy will be available for consultation in the user dashboard for a limited period. See the details below:

• Availability Period: The transaction history will be available for a period of 12 months from the date of the transaction. After this period, the transaction details will be archived and no longer directly accessible from the user dashboard.
• Request for Archives: If you need access to archived transactions, please contact customer support to request a copy of the history. Note that the retrieval of archived data may be subject to administrative fees and additional processing time.
• User Responsibility: It is the user's responsibility to keep their own records of transactions, especially for accounting and compliance purposes. Ecovoy is not responsible for the loss of access to the transaction history after the availability period.
• Privacy and Security: All transactions are recorded and stored in accordance with our privacy and data security policies. Only authorized users will be able to access the transaction history.

We ensure that your personal and financial information is protected in accordance with our Privacy Policy. We use appropriate security measures to safeguard your data against unauthorized access.

7. Modifications of the Terms

We may update these Terms and Conditions periodically. Any changes will be posted on our website and will become effective immediately upon publication. It is your responsibility to regularly review the Terms and Conditions to stay informed of any modifications.

8. Limitation of Liability

We are not liable for any direct, indirect, incidental, or consequential damages resulting from the use of or inability to use our services. Our services are provided "as is" without any warranties of any kind.

9. Applicable Law

These Terms and Conditions are governed by the laws of Brazil, regardless of the country from which the services are accessed. Any disputes related to these Terms will be resolved in the competent courts of Brazil. By using Ecovoy’s services, you agree that any legal matters will be handled under the exclusive jurisdiction of Brazilian courts, without regard to conflict of law provisions that may arise due to your international location.

10. Contact

If you have any questions about these Terms and Conditions, please contact us through the following channels:

• Email: support@ecovoy.com